Reference

What You Need to Know Before You Use kn4

Your access to kn4 — including account registration, deposits via bKash, Nagad, or Rocket, and all platform activity — is subject to the legal terms set out here.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount holder rightsBangladesh-applicable termsContact path for legal queries
kn4 What You Need to Know Before You Use kn4
ACCOUNT SECURITY STANDARDS

How kn4 Handles Your Data and Account Rights

We keep your account data only for as long as it is needed to operate your account and meet any legal retention obligations. You can request a review of the data held against your account at any time through the help centre. Cookie use on kn4 is limited to session management and security functions — you can adjust cookie preferences through your browser settings without affecting core account access.

Data Retention

We retain your account data only as long as required by our operational and legal obligations. Once that period ends, data is removed from active systems in line with our internal retention schedule.

Cookie Policy

Cookies on kn4 are used for session security and login continuity. Adjusting browser cookie settings will not lock you out of your account but may affect how your session is remembered.

Account Security

Your account is protected by OTP verification at login and on sensitive actions such as changing your linked bKash or Nagad wallet. We do not store wallet PINs on our servers.

Rights Requests

To request a copy of your account data, ask for a correction, or ask us to close your account, contact support via email or the help centre with your account details.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how our terms apply to your account, want to raise a dispute, or need clarification on a restriction, we have direct contact paths available. Our support team can receive legal and policy queries through the channels below and will route them to the right person. Response times vary by channel and query complexity.

Live Chat Raise a policy or account query in real time through the live chat window. Available directly from your account dashboard on mobile or desktop.
Email Support Send detailed legal or account queries to our support email. Include your registered account details and a clear description of the issue for faster handling.
Account Help Centre The help centre inside your account contains written policy references and lets you submit a formal query that is tracked until resolved.

Frequently Asked Questions About Our Legal Terms

These are the questions we receive most often about account eligibility, your legal rights, data handling, and how our terms interact with local payment methods like bKash, Nagad, and Rocket.

That depends on your specific location and local legal position. We advise you to check what local law says about online account activity before you open or continue using an account.

Your wallet number is stored for transaction routing only. We do not store your bKash or Nagad PIN, and wallet data is covered by the same account security standards that apply to all personal details.

Yes. Submit a data request through the help centre inside your account or by email. Include your registered account ID, and we will process your request in line with our data retention policy.

Contact our support team via live chat or email with your account details. Restrictions applied for legal or compliance reasons can be reviewed, and we will explain the basis where we are permitted to do so.

When you use Rocket to fund your account, both our account terms and Rocket's own wallet terms apply to that transaction. A dispute about the wallet transfer itself may need to be raised with Rocket directly.

Retention periods vary based on legal and operational obligations. Once those obligations are satisfied, your data is removed from active systems. You can ask for a specific retention timeline via the help centre.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.